ea77's Privacy Policy

This Privacy Policy ("Policy") governs our relationship with users of the ea77 platform. When you register, log in, or use our services on ea77, the terms of this Policy apply to you automatically. Our Terms and Conditions and this Privacy Policy complement each other — reading both together will give you a complete understanding of your rights and responsibilities.

ea77 believes that every user's personal information belongs to them. We follow the highest level of care when collecting, storing, and using that information. In this Policy we clearly state what information is collected, why it is collected, how long it is kept, and what rights you have.

The following types of information may be collected when you open an account at ea77 and through your subsequent activity:

1.1 Information provided directly by you

• Full name, date of birth, and national ID details (for identity verification)
• Mobile number and email address
• Bank or mobile banking account details (for deposits and withdrawals)
• Password and security question answers

1.2 Automatically collected information

• IP address and device type
• Browser information and operating system
• Site browsing patterns, time and number of page visits
• Cookies and session data

1.3 Transaction-related information

• Deposit and withdrawal history
• Betting and game play history
• Bonus usage information

ea77 uses your information only for specific and legitimate purposes. Details are set out below:

2.1 Account management

The information you provide is used to create, verify, and manage your account. Confirming your identity to prevent fraud is also one of the purposes.

2.2 Transaction processing

The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

2.3 Customer support

When providing assistance via live chat or email, verifying your account details allows us to resolve issues quickly. ea77's support team serves you in Bengali and English 24/7.

2.4 Security and fraud prevention

User activity is monitored to detect unusual transactions, prevent unauthorised access, and keep user accounts secure.

2.5 Service improvement

Anonymous statistics gathered by analysing user experience are used to improve the platform's functionality and design.

2.6 Communication and notifications

Your mobile number or email may be used to send important account-related updates, security alerts, and approved promotional messages. You can opt out of promotional communications at any time.

ea77 follows industry-standard technical and organisational measures to keep your information secure.

3.1 Encryption

Our platform uses SSL (Secure Sockets Layer) encryption. All data transferred between your browser and our servers is encrypted, making it unreadable to third parties.

3.2 Access control

Only authorised staff can access your personal information, and only when it is necessary for their work. All access activity is logged.

3.3 Retention period

Information is retained while your account is active. After an account is closed, certain information may be kept for a set period for legal, financial, or security reasons. Once it is no longer needed, information is deleted securely.

3.4 Response to a data breach

If a data breach occurs, ea77 investigates promptly and notifies affected users as quickly as possible. Necessary steps are taken to limit the damage.

ea77 does not sell your personal information. However, limited information may be shared with trusted third parties in specific circumstances:

4.1 Payment processors

The minimum necessary information is shared with the relevant service providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. These third parties are bound by their own privacy policies.

4.2 Technology service providers

Providers of software, servers, or analytics tools used to operate the platform may process limited and anonymous data. They operate under strict confidentiality agreements.

4.3 Legal requirements

In response to a law enforcement agency or court order, we are obliged to provide information in accordance with applicable law. In such cases we will try to notify you in advance, if permitted by law.

4.4 Business changes

If there is a significant change in the ownership or structure of the business, user information may be transferred to the new authority, but the terms of this Policy will remain in effect.

The ea77 platform uses cookies and similar technologies. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Types of cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without them the platform does not work properly.
• Functional cookies: Used for language preferences, device settings, and a personalised experience.
• Analytics cookies: Collect anonymous statistics to understand which parts of the site users visit most.

5.2 Cookie control

You can disable or delete cookies at any time from your browser settings. However, turning off essential cookies may mean that some features of the platform are unavailable.

Every user registered at ea77 has the following rights:

6.1 Right to know

You can contact us to find out what information ea77 holds about you. We will provide a copy within a reasonable time.

6.2 Right to correction

If there is any incorrect or outdated information in your account, you can request that it be corrected. Changing sensitive details such as name or date of birth may require identity verification.

6.3 Right to deletion

You can request that your data be deleted. However, some information may need to be retained for a set period due to legal or security obligations.

6.4 Right to object to processing

You can object at any time to marketing communications, and your preferences will be updated accordingly.

To exercise these rights or if you have any questions, contact the ea77 support team. Our email: [email protected]

ea77 is a 21+ platform. Persons under 21 are not permitted to open an account, and their information is not knowingly collected. Age verification is mandatory at registration.

If we become aware that someone under 21 has opened an account, that account will be closed immediately and the relevant information deleted. To learn more about responsible gaming, please read our Responsible Gaming page.

ea77's servers and some third-party service providers may be located outside Bangladesh. In such cases your information may be processed or stored on servers in another country. Even in these situations we ensure that your information is protected to the standards set out in this Policy and that appropriate contractual safeguards are in place.

ea77 reserves the right to change or update this Privacy Policy as needed. If there are any significant changes, a notice will be posted on the platform and the "Last updated" date at the top of the Policy will be changed.

Continuing to use the platform after any changes means you have accepted the updated Policy. You are therefore advised to visit this page regularly.

To learn more about ea77 and understand how we operate, visit our About Us page. For answers to common questions, you can check our FAQ section.

If you have any questions, comments, or complaints about this Privacy Policy, ea77's support team is ready to help you seven days a week, twenty-four hours a day.

• Live chat: Get immediate assistance through the live chat option on the platform
• Email: [email protected]

We provide support in both Bengali and English and are committed to giving proper answers to all your questions.